SMS Messaging Terms & Compliance

1. Program Description:

This messaging program sends appointment confirmations, reminders, dispatch updates, and service notifications to customers who have booked a service or requested an estimate with Maya Plumbing through our website at https://mayaplumbing.ca, via our scheduling forms, or via text/phone requests, and have explicitly opted in to receive SMS notifications. Opt-in is collected via web forms with a dedicated, un-checked checkbox for SMS consent or via keyword opt-in. Messages include scheduling confirmations, appointment reminders, technician status updates, and customer support communications.

2. Cancellation Instructions:

You can cancel the SMS service at any time. Simply text "STOP" to the same number that sent you messages. Upon sending "STOP," we will send you a final confirmation message confirming your unsubscribe status. Following this, you will no longer receive SMS messages from us. To rejoin, sign up again as you did initially, or text "START", and we will resume sending SMS messages to you.

3. Support Information:

If you experience issues with the messaging program, reply with the keyword "HELP" for assistance, reach out directly to [email protected], or call (343) 314-6292 during standard business hours.

4. Carrier Liability:

Wireless carriers are not liable for delayed or undelivered messages.

5. Message & Data Rates:

Message and data rates may apply for messages sent to you from us and to us from you. Message frequency varies based on your service inquiries and scheduled plumbing appointments. For questions regarding your text or data plan, please contact your wireless provider.

6. Supported Carriers:

Our SMS program works with all major wireless carriers across Canada and the U.S., including Rogers, Bell, Telus, AT&T, T-Mobile, Verizon, and regional carriers.

7. Age Restriction:

You must be 18 years or older to participate in our SMS program.

8. Privacy Policy:

We respect your privacy. Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes. For full details on how we handle your personal data, please review our Privacy Policy at https://mayaplumbing.ca/privacy_policy.

We comply with all applicable telecommunications guidelines and regulations regarding SMS communications.

General Terms

This website (the "Site") is owned and operated by Maya Plumbing ("COMPANY," "we," or "us"). By using the Site, you agree to be bound by these Terms of Service and to use the Site in accordance with these Terms of Service, our Privacy Policy, and any additional terms and conditions that may apply to specific sections of the Site or to products and services available through Maya Plumbing.

Accessing the Site in any manner constitutes use of the Site and your agreement to be bound by these Terms of Service. We reserve the right to change these Terms of Service at any time, with revisions posted directly on this website.

Intellectual Property Rights

Our Limited License to You

This Site and all materials available on the Site are the property of Maya Plumbing and/or our affiliates or licensors and are protected by copyright, trademark, and other intellectual property laws. The Site is provided solely for your personal non-commercial use. You may not modify, copy, reproduce, republish, upload, post, transmit, sell, or distribute any material from the Site without prior written consent.

Your License to Us

By submitting comments, service inquiries, photos, or feedback via the Site or digital channels, you grant Maya Plumbing a royalty-free, perpetual, non-exclusive license to use, modify, and display such materials in connection with our services and business operations.

Disclaimers & Limitation of Liability

The information, products, and plumbing services offered on or through the Site are provided "as is" and without warranties of any kind, express or implied. To the fullest extent permissible by law, Maya Plumbing disclaims all warranties, including implied warranties of merchantability and fitness for a particular purpose.

You agree to indemnify and hold harmless Maya Plumbing, its officers, agents, and employees from any claims, liabilities, or costs arising out of your breach of these Terms of Service.

Online Payments & Bookings

Certain sections of the Site or linked client portals may allow you to schedule services or make payments. Payment processing is conducted securely via third-party providers. Maya Plumbing is not liable for issues arising directly from third-party payment processor downtime or errors.

Termination

We reserve the right to terminate or suspend your access to the Site or SMS notifications, without notice, if we determine that you have violated these Terms of Service or engaged in unlawful conduct.

Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein.

Contact Information

For any questions regarding these Terms of Service or our SMS messaging program, please contact us at:

Business Name: Maya Plumbing Ltd.

Location: Ottawa

Email: [email protected]

Website: https://mayaplumbing.ca

Phone: (343) 314-6292